Training & education

General Training Courses

Training programs are provided on a regular basis throughout the year. These courses are open to anyone to apply and provide networking opportunities across organisations and industries.

Here is a list of courses available for January - June 2009, with information on how to register.

Equal Opportunity Law and Workplace Culture (1 day) Grievance Management for Managers (1 day) Contact Officer Role (1 day) Contact Officer Refresher (1 day) Grievance Officer Role and Complaint Handling (2 days)

Course Outlines

Equal Opportunity Law and Workplace Culture (Full day - 9:30am-4:30pm)

Who should attend:Any person interested in developing their knowledge of Equal
Opportunity Law; staff intending to undertake further training as Contact or Grievance
Officers, Managers, HR or Policy officers who are responsible for developing policies or
procedures for staff in relation to equal opportunity issues

Aim:To provide participants with an understanding of Equal Opportunity Law,
its application, legal implications and the impact of potentially unlawful behaviour
of harassment and bullying on workplace culture

Content:Definitions of discrimination, substantive equality, victimisation, harassment
and bullying, culture and behaviour, individual and organisational roles and responsibilities,
options to deal with inappropriate and potentially unlawful behaviour

Cost (inc. Goods & Services Tax)		Dates
$307 (Lunch provided)		11 February 2009
		4 March 2009
		2 April 2009
		12 May 2009
		9 June 2009

Grievance Management for Managers (1 day - 9:30am-4:30pm)

Who should attend: Managers and/or supervisors who want to improve
their skills in dealing with discrimination and harassment in the workplace

Prerequisite: Equal Opportunity Law and Workplace Culture

Aim:To provide Managers/Supervisors with skills and knowledge
to identify and deal with discrimination, harassment and bullying in the workplace

Content: Legislation regarding discrimination, harassment and bullying and
vicarious liability of individuals and organisations, the role of the Manager/Supervisor
in fostering and monitoring a positive workplace culture through management of
potentially unlawful workplace behaviour, grievance management framework and
dealing with complaints

Contact Officer Role (1 day - 9:30am-4:30pm)

Who should attend: Staff who are undertaking the role of
Contact Officer in their organisation

Aim: To provide participants with the skills and
knowledge to effectively perform the role of Contact
Officer.

Content:The role and function of a Contact Officer, discrimination,
victimisation and harassment, the skills, knowledge and resources to
act as a first point of contact in dealing with complaints

Contact Officer Refresher (1 day - 9:30am-4:30pm)

WWho should attend:Those staff who have been previously trained
and are currently in the role of Contact Officer in their organisations

Aim: To update knowledge, information and skills and discuss current
issues and challenges of the role and identify effective complaint
handling strategies

Content:Review of the Equal Opportunity Act, role and responsibilities
of the Contact Officer and challenges of the role, strategies for effective
complaint handling, revisit communication and interview skills, handling
difficult situations and practice scenarios

Grievance Officer Role and Complaint Handling (2 days)

Who should attend: Staff who have a role in their organisation in
grievance management and handling of complaints

Prerequisite:  Equal Opportunity Law and Workplace Culture

Aim: To provide Grievance Officers with the skills and knowledge
required to investigate and handle complaints of discrimination
and harassment in the workplace

Content:Day one clarifies the role of Grievance Officers and Contact
Officers within organisations, required knowledge and skills, conflicts
of interest and interview skills with practice scenarios. Day two further
develops the skills of the Grievance Officer to include mediation and
the principles of investigation

Disclaimer: Minimum numbers are required for courses to be viable. If not,
there could be a possibility of the course being cancelled

ADDITIONAL INFORMATION

All courses described in this brochure are held at the Commission. 
The Commission can provide customised training at your organisation,
or nominated venue, as required to suit your particular needs.
To find our more information about any of the courses listed in this document,
or to discuss your training options please contact the Commission on
(08) 9216 3900 or e-mail wilma@eoc.wa.gov.au.

To Register For Your Preferred Course

• Via our website online or
• To check availability, request your copy of the training calendar and registration form

  Email: eoc@eoc.wa.gov.au
  Telephone: (08) 9216 3900
  Facsimile: (08) 9216 3960
  Mail: Equal Opportunity Commission
  PO Box 7370
  Cloisters Square
  PERTH WA 6850

Venue

Equal Opportunity Commission
Level 2
141 St George's Terrace
PERTH WA 6000

Telephone: (08) 9216 3903
Facsimile: (08) 9216 3960
Free Call for Country callers: 1800 198 149
TTY No: 9216 3936
Email: eoc@eoc.wa.gov.au

Parking

The closest parking is available under 141 St George's Terrace. Entrance off 38 Mounts Bay Road.

Wheelchair Access

Entrance off 38 Mounts Bay Road. Parking bays are reserved adjacent to the car park lifts on each floor of the Building.

Cancellations

If you are unable to attend a course, another representative from your organisation is welcome to attend in your place. A full refund will be given provided you notify us two (2) weeks prior to the course date. A fifty (50) percent refund is provided with one week's notice. We regret that no refund can be issued less than seven (7) working days before the course. Receipts are available on request.